You may focus on your strengths – while we take care about your operations and the market in Germany!

DHS is more than just an independent Handling – Agent for several airlines at Dortmund Airport. We are also providing all necessary services to operate successfully in Germany. 20 years in aviation – AOC holder in the past and managed with the experience of a commercial pilot – an excellent combination to serve your needs.

WDD 3C is a Full-Service-Agency for Marketing & Services. We are familiar with aviation for several years and have served a number of airlines. WDD 3C is in the market since 1948 and member of the well known communication association GWA.

The joint venture of DHS & WDD 3C offers you the very best combination of naked facts, a high service level and an optimized, quality assured workflow promises high customer´satisfaction and a positive experience.

Evaluating market potential, negotiating with suitable suppliers, customer acquisition and retention, handling, supervision and clearing – all from only one supplier – this is all you ever wanted to optimize your business – we name it:

CUSTOMER CARE CONCEPT.

Administrative and formal support

Negotiations of Airport and other contracts
We know the market and have the skills to find a suitable supplier for your specific needs. Once we know the task, we will contact them and negotiate a fair contract for both parties – a solid basis for a longterm relationship.

Airports have experienced a rapid development in pricing politics during recent years – the ideal situation to negotiate airport fees, marketing support and other possible aspects – it is no longer the restrictive PAP politics – a great step for your success.

Liaise with authorities
Authorities are often considered as the biggest, non – illuminated obstacle in aviation. We have experience for more than 20 years in aviation with authorities and we will use our contacts to streamline your business in Germany. With the knowledge of an own AOC as a commercial pilot, it is easier to understand the regulations and how to meet and resolve them.

Supervision of third party suppliers
Once the business is set up, it is essential to monitor operations and check service level standards. This is essential for a high quality, hasslefree and reliable operation.

Accounting and Finance
Be a good partner for your suppliers – they will respect this:
Offer a local and single point of contact for any invoice. We will check them to be correct in accordance with existing contracts and settle them on your behalf. A punctual payment is essential for a best and reliable relationship – and will be honored during further negotiations.

Customer acquisition and retention

Sales & Distribution
Liaise with Travelagents and Corporate Travel Management to market your flights. Our team of sales professionals will contact the relevant travel agents and travel managers to present and promote your flights. Working with an up to date database, this is an efficient way to contact the majority of potential customers for business and leisure travel.

Call Center Solutions
With the experience of providing a call center solution for one of the leading LCC in Europe, we are in the position to provide an excellent service for your customers. Multilingual, with IVR on request for cost efficiency and ACD to analyze the calls. A call center solution is the most important option for your business in Germany. And Dortmund, with its international flair, is the ideal location to offer the most important languages (and even dialects!).

Airport Counter Representation
In case you would consider your own ticketing counter at one of the airports, we will be assisting in finding suitable staff or providing staff, that is multilingual and able to sell your flights according your company standards. Present yourselves and be available for your valued customers.

Marketing-Communications

Market Analysis
You know your customers? You want new customers? We will analyze the market on your behalf and evaluate the potential of new routes and passenger requirements. Our team of professionals will take care of this task.

Marketing Events
Emotionalize your customer & business friends. We do realise and promote your event customized for the occasional target group and keep you free of preliminary work. Leaving unforgettable brand impressions.

Plan and perform all relevant marketing measures
and promotions
All integrated under one roof: classic & non-classic advertising, design, sales promotion, public relations, sponsoring, viral-/guerrilla-activities, media selection & booking. We plan, create & coordinate your communication efficiently.

Successfull Key Account Management

Airlines, striving for reliable and successful growth, have to use sales advantages without losing time. That`s what our professional sales repesentatives are for.

Our sales representatives and key account managers will be your interface between customer and airline to keep you ahead.

A team, realising market-oriented sales strategies, with knowledge in market and competition, experts in leisure and business / corporate travel, decades of operating experience in aviation sales:

• evolving successful sales strategies
• partitioning your customer potentials
• professionally dealing with customers (corporates/agents)
• analyzing and highlighting your sales potentials
• introducing multichannel marketing and sales-control-systems
• implementing new strategies in customer loyalty

Key account managing, with best contacts and data-bases of corporates and agents.

Strategy and performance of sales-blitz-activities (leisure and corporate travel).